FAQs

How do I make an appointment?

During distance learning, students experiencing mental health symptoms may have access to teletherapy sessions with a therapist, if they are in the state of Michigan. Students who are out of state are encouraged to connect with local mental health resources, as the current law does not allow our therapists to provide ongoing teletherapy outside of their state of licensure. However, all students have access to brief, temporary consultative support via videoconference or phone to assess mental health needs, provide recommendations, help transition to a local provider or to access emergency mental health services. Counseling Center hours are M-F 8-5. Please email Dr. Ferguson at kenlana.ferguson@kzoo.edu to schedule a teletherapy appointment. There are no session limits during fall and winter quarters.

How do I know if I could benefit from counseling?

Counseling can be useful for students with mild difficulties in their lives as well as those with more serious or long-standing problems. Any student who would like to sort out any concern is encouraged to come to the Counseling Center. Some of the most frequent concerns that bring students to the Counseling Center are: depression, anxiety, trouble with romantic relationships, navigating isms, family issues, academic stress, learning disabilities, low self-esteem, difficulty getting along or making friends, concerns about family members or friends, eating issues, gender identity issues, sexuality issues (including sexual orientation), and questions about the use of alcohol and/or other drugs.

How does counseling/therapy work?

When you first come for counseling, we will want you to describe what’s brought you to us and how you understand the problem or concern. We may then ask you questions about your background and other areas of your life to develop a fuller picture of you. As counseling proceeds, we will work with you to understand further your concerns and the feelings that accompany them. Sorting through thoughts, feelings and behaviors will help you understand yourself better, clarify your goals and work through your concerns.

How do I get in touch with the Counseling Center Staff?

You may contact the Counseling Center Staff by phone or by e-mail. If you get the answering machine, please leave a message that includes the best time to return your call during the day or ask us to email you. If you experiencing a mental health emergency and need to be seen right away, please alert the Health Center staff, which is located next door to the Counseling Center.

Is everything I say in counseling “confidential?”

We do not give out information about your participation in or the content of your counseling—even to faculty members, parents, or RAs—unless you give us your consent. Typically, that consent involves filling out a short written form that indicates with whom we may communicate and about what. The exception to this policy of strict confidentiality involves situations where we believe that you are clearly dangerous to yourself or to others. In those cases, we are ethically and legally bound as mental health professionals to inform persons, such as family members and/or residence staff, who can help reduce the risks of serious harm to yourself or others. The Dean of Students is also informed of these very serious situations.

Who’s Who on the Counseling Center Staff?

  • Dr. Kenlana Ferguson, Ph.D, LP
  • Pat Jorgenson, LMSW, ACSW
  • Katie King, LPC, CAADC
  • Kali Wood-Schrantz, LMSW

Visit our Counseling Center Staff page for more information.